Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Email  support@anotherbikeshop.com to start the process.

To start a return, contact us at support@anotherbikeshop.com. Include your order number and any information as to why you want to return your purchase. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We can provide you with a pre-paid shipping label and deduct that shipping cost from your refund amount, on request only.

You can always contact us for any return question at support@anotherbikeshop.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Please note that we will need photos of the damaged shipping box/package as well as the product damage received in transit.

Exceptions / non-returnable items
*All Bicycles, Frames, and Wheels are final sale, no returns. We repeat..Bicycles are not returnable, make an educated guess before purchasing a bike. Other items not returnable are tools, car racks and eyewear.

Only regular priced items are eligible for a refund. All sale/clearance items are eligible for exchange only, no refunds. 

Unfortunately, we cannot accept returns on gift cards.

Labor/service fees are not refundable.

Exchanges
Contact us at support@anotherbikeshop.com. to start the exchange process. You are responsible for the shipping cost to return the exchanged item, as well as the shipping cost to ship the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@anotherbikeshop.com.